diff --git a/src/service/vk/handlers/JoinLeaveHandler.ts b/src/service/vk/handlers/JoinLeaveHandler.ts
index 1bee76c..bb88870 100644
--- a/src/service/vk/handlers/JoinLeaveHandler.ts
+++ b/src/service/vk/handlers/JoinLeaveHandler.ts
@@ -9,7 +9,7 @@ import { ExtraReplyMessage } from "telegraf/typings/telegram-types";
 interface Fields {}
 
 interface Values {
-  user: UsersUserFull;
+  user?: UsersUserFull;
   group: ConfigGroup;
   isJoined: boolean;
   isLeave: boolean;
@@ -24,9 +24,10 @@ export class JoinLeaveHandler extends VkEventHandler<Fields, Values> {
     const user = await this.getUserByID(String(context.userId));
     const dir = context.isJoin ? "joined" : "left";
     const count = await this.getMembersCount();
+    const { first_name = "[unknown]", last_name = "[unknown]" } = user || {};
 
     logger.debug(
-      `vk, group ${this.group.name}: ${user.first_name} ${user.last_name} ${dir} the group`
+      `vk, group ${this.group.name}: ${first_name} ${last_name} ${dir} the group`
     );
 
     const parsed = this.template.theme(
diff --git a/src/service/vk/handlers/MessageNewHandler.ts b/src/service/vk/handlers/MessageNewHandler.ts
index 69eb7bd..38b5d97 100644
--- a/src/service/vk/handlers/MessageNewHandler.ts
+++ b/src/service/vk/handlers/MessageNewHandler.ts
@@ -13,7 +13,7 @@ interface Fields {
 }
 
 interface Values {
-  user: UsersUserFull;
+  user?: UsersUserFull;
   group: ConfigGroup;
   text: string;
 }
@@ -29,9 +29,10 @@ export class MessageNewHandler extends VkEventHandler<Fields, Values> {
     }
 
     const user = await this.getUserByID(String(context.senderId));
+    const { first_name = "[unknown]", last_name = "[unknown]" } = user || {};
 
     logger.info(
-      `vk, group ${this.group.name} received message from ${user.first_name} ${user.last_name}: "${context.text}"`
+      `vk, group ${this.group.name} received message from ${first_name} ${last_name}: "${context.text}"`
     );
 
     const parsed = this.template.theme(
@@ -47,7 +48,7 @@ export class MessageNewHandler extends VkEventHandler<Fields, Values> {
       disable_web_page_preview: true,
     };
 
-    this.appendButtons(extras, user.id);
+    this.appendButtons(extras, user?.id);
 
     await this.telegram.sendMessageToChan(
       this.channel.id,
@@ -62,8 +63,8 @@ export class MessageNewHandler extends VkEventHandler<Fields, Values> {
   /**
    * Appending buttons (if needed) by mutating original extras
    */
-  private appendButtons = (extras: ExtraReplyMessage, userId: number) => {
-    if (!this.template?.fields?.buttons?.includes("link")) {
+  private appendButtons = (extras: ExtraReplyMessage, userId?: number) => {
+    if (!userId || !this.template?.fields?.buttons?.includes("link")) {
       return;
     }
 
diff --git a/src/service/vk/handlers/VkEventHandler.ts b/src/service/vk/handlers/VkEventHandler.ts
index 39d814b..ad9fffb 100644
--- a/src/service/vk/handlers/VkEventHandler.ts
+++ b/src/service/vk/handlers/VkEventHandler.ts
@@ -36,12 +36,16 @@ export class VkEventHandler<
    * @param id
    */
   protected getUserByID = async (id: string) => {
-    const users = await this.instance.api.users.get({
-      user_ids: [id],
-      fields: ["sex"],
-    });
+    try {
+      const users = await this.instance.api.users.get({
+        user_ids: [id],
+        fields: ["sex"],
+      });
 
-    return users[0];
+      return users[0];
+    } catch (e) {
+      return undefined;
+    }
   };
 
   /**